Good communication between clients and freelancers is key to obtaining the best results in a project, and it does not matter how far apart they are physically, what continent they work from or the hours they work.
Thanks to new technologies and platforms such as Workana, it is possible to maintain good communication and thus achieve the best results for the project.
Here are four tips on how to maintain good communication between the client and the freelancer.
1. Without clarity, good communication cannot be achieved
It is one of the golden rules: be clear from beginning to end, both in what you are looking for as a client and what you offer as a freelancer. Without clarity, it is impossible to have good communication.
As the client, you must specify what you are looking for when you publish the project so freelancers who meet the requirements and have the skills you require can apply. As a freelancer, be clear when you submit your proposal, showing your skills and strengths without lying or exaggerating.
2. Exploit Workana’s potential
Workana understands the importance of good communication between the client and the professional to achieve good results. Everything you need for excellent communication before, during and after the development of the project is at your fingertips.
If a freelancer has questions about a project you want to apply for, send the client a query before submitting your proposal so they can provide more information. The client must try to be as clear as possible about what they are looking for from the beginning to ensure that the best professionals fit the proposed tasks.
Once an agreement is reached, the client should message the freelancer with more details and specify the tasks. The client must provide the professional with everything they may need to start working and remain available to resolve any doubts and queries.
On the other hand, the freelancer must inform the client before starting work of any doubts or queries to make sure you understand everything properly and let the client know you are starting to work on the project.
3. Don’t disappear or be absent
Once the project is underway, do not cut off communication. Stay in touch and keep the client informed of progress.
As a client, you have to be visible and connect to the platform from time to time so the freelancer can get in touch with you, present you with their progress and pass on any doubts or queries. As a freelancer, do not leave your client to wonder if you are working on their project.
From time to time, depending on the size of the project, send reports detailing your progress and arrange to make small deliveries.
But whether you are a client or a freelancer, remember there is such a thing as too much information. The best communication is the one that happens at the right time and in the right measure.
The client should give the freelancer some freedom of action and the freelancer should not ask before making every move. You are supposed to be the expert and that’s why you were entrusted with the project.
There is a big difference between reporting and asking for permission, so trust your judgment and share your progress, but don’t ask for permission every few minutes.
4. If there is no feedback, the project is not completed
It is a mistake to think that the communication ends when the ‘hand in work’ button is pressed. Excellent communication means going one step further.
The freelancer should let the client know the job is ready and ask for feedback and comments that will help you improve. Tell the client that if they are not completely satisfied, they can discuss it and come to an agreement to achieve the best results.
In other words, hand in the work and wait because it may need to be retouched, changed or modified.
On the client’s side, you should make constructive criticism of the freelancer’s work to help them improve. If you do not like something, let them know and try to see how they can fix it. If you are satisfied, let them know that you are likely to need them again in the future.
There is no magic formula that guarantees 100% excellent results, but if you put these four tips into practice clients and freelancers will achieve good communication, which will bring you much closer to achieving the desired results.
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