Facebook announced in August an extension of its coronavirus-protection policy, telling employees to continue working from home until July 2021.
But the safeguard was not extended to all of Facebook’s thousands of contractors who are deployed as content moderators around the world to screen out hate speech, misinformation, sexual harassment, child abuse and other harmful content. Many of the moderators, who work for outsourcing firms like Accenture and CPL, have been called back to the office.
On Wednesday, more than 200 moderators and other Facebook workers sent an open letter to Mark Zuckerberg, Facebook’s chief executive; Sheryl Sandberg, Facebook’s chief operating officer; and the top executives at Accenture and CPL, criticizing their treatment of content moderators. Workers in Ireland, Germany, Poland and the United States have tested positive for the coronavirus, according to Foxglove, a law firm representing the moderators.
The moderators, who are classified as contractors, said their health was being sacrificed to help Facebook respond to growing pressure from policymakers and regulators around the world who want the company to do more to clean up its platform. Without their contributions, the moderators said, Facebook cannot do the job.
“Without our work, Facebook is unusable,” the letter said. “Your algorithms cannot spot satire. They cannot sift journalism from disinformation. They cannot respond quickly enough to self-harm or child abuse. We can.”
The letter was circulated on Facebook’s internal network called Workplace. About 30 percent of the signatories included their name or contact information, while the rest asked to remain anonymous out of fear of retribution, said Cori Crider, a lawyer at Foxglove.
In the letter, the workers asked Facebook, Accenture and CPL to maximize work-from-home capabilities, particularly for those who are in a high-risk group for becoming seriously ill from Covid-19 or who live with somebody at high risk. They also called for hazard pay and improved health care and mental health support. As contractors, they are not entitled to the same benefits as full-time employees.
Facebook defended its practices, saying that a majority of its 15,000 content reviewers continue to work from home during the pandemic and that it provides health care and “well-being resources” for workers.
“While we believe in having an open internal dialogue, these discussions need to be honest,” Toby Partlett, a spokesman for Facebook, said in a statement. “Facebook has exceeded health guidance on keeping facilities safe for any in-office work.”
The letter highlights the squeeze Facebook is facing. As workers criticize the company for poor treatment, the company is under pressure to more aggressively screen out harmful material.
The workers called for the company to stop outsourcing the work to companies like Accenture and CPL and to bring the jobs in-house, where the workers would receive better pay and benefits.
“If moderators are so vital to Facebook’s business that it will ask them to risk their lives to work in offices with live Covid cases,” Ms. Crider said, “Facebook ought to employ them and give them the full rights of Facebook employees.”
First, the parts of the economy that were smacked hardest and earliest by job losses were ones where women dominate — restaurants, retail businesses and health care.
Then, a second wave began taking out local and state government jobs, another area where women outnumber men.
The third blow has, for many, been the knockout: the closing of child care centers and the shift to remote schooling. That has saddled working mothers, much more than fathers, with overwhelming household responsibilities.
It is a rare and ruinous one-two-three punch that’s not just pushing women out of jobs they held, but also preventing many from seeking new ones, The New York Times’s Patricia Cohen reports. For an individual, it could limit prospects and earnings over a lifetime. Across a nation, it could stunt growth, robbing the economy of educated, experienced and dedicated workers.
According to the Census Bureau, a third of the working women 25 to 44 years old who are unemployed said the reason was child care demands. Only 12 percent of unemployed men cited those demands.
The burdens of the pandemic-induced recession have fallen most heavily on low-income and minority women and single mothers. The jobless rate is 9.2 percent for Black women and 9 percent for Hispanic women, compared with 6.5 percent for women over all.
Changes forced on women by the pandemic elicit a mixture of anxiety and hope. Many women worry that the changes will sharply narrow women’s choices and push them unwillingly into the unpaid role of full-time homemaker.
Jerome H. Powell, the Federal Reserve chair, underscored the impact during a webcast event on Tuesday. Citing the departure of women from the work force in “big numbers now as children stay home,” he added, “You could see women who not by preference, but by requirement, are at home, and their careers may be hurt.”
On Day 2 of the DealBook Online Summit, we will hear from more top leaders from business, policy and culture on the world’s economic challenges, innovation in the age of Big Tech and the role of corporations in addressing racial inequality.
Here is the lineup (all times Eastern):
9:15 a.m.-10 a.m.
Jamie Dimon of JPMorgan Chase
The chief executive of the nation’s largest bank will speak about the vast challenges facing the economy, and the measures that need to be taken to bring the United States together.
10 a.m.-10:30 a.m.
Senator Elizabeth Warren
One the most prominent progressives in the Senate, with a track record of aggressively trying to rein in Wall Street, Ms. Warren discusses the post-election outlook for the intersection of business and policy. Note: The stream of this conversation was rescheduled from yesterday, because of technical difficulties.
11 a.m.-11:30 a.m.
Ruth Porat of Alphabet and Google
The chief financial officer of the search giant will give an inside view of Big Tech in 2020, the future of remote work and navigating internal and external policy debates.
12 P.m.-12:40 P.M.
Tim Sweeney of Epic Games
The founder of the maker of Fortnite will explain the future of interactivity and his battle to foster innovation while competing with larger rivals.
2 P.m.-3 P.M.
The rapper and activist Killer Mike, Robert Smith of Vista Equity Partners and Ursula Burns, former chief of Xerox
This panel of leaders from the worlds of business and culture will discuss corporate pledges on racial equality and debate how business leaders can create lasting benefits for underserved communities.
4 P.m.-4:30 P.M.
The N.B.A.’s LeBron James and Sherrilyn Ifill of the NAACP Legal Defense and Educational Fund
The N.B.A. star and the top civil rights leader discuss the recent election and the More than a Vote campaign, led by Mr. James, which opened up sports arenas for the first time as polling locations, making voting more accessible.
Senators took the chief executives of Facebook and Twitter to task on Tuesday for how the services handled misinformation around the election, showing bipartisan support for changing a law that protects the companies from lawsuits.
In a Senate Judiciary Committee hearing that lasted more than four hours, the lawmakers forced Mark Zuckerberg of Facebook and Jack Dorsey of Twitter to defend their companies’ efforts to limit the spread of false information about voting and the election results. Republicans accused the companies of censoring conservative voices while Democrats complained about a continued surge of hate and misinformation online.
Here are the highlights from the hearing:
Lawmakers concentrated on how Facebook and Twitter moderate content. Both Democrats and Republicans focused on the minutiae of how Facebook and Twitter moderate the billions of pieces of content posted to their networks. Out of 127 total questions, more than half — 67 — were about content moderation.
Democrats called for more regulation of the tech industry. Several Democrats blamed Mr. Zuckerberg and Mr. Dorsey for a surge of hate speech and election disinformation after the election. They pointed to comments on Facebook from Steve Bannon, the former senior adviser to President Trump, who suggested beheading Dr. Anthony Fauci, the government’s top infectious-disease expert, and posts on Facebook groups that spread false conspiracy theories about voter fraud.
Mr. Zuckerberg promised to be vigilant about moderating calls for violence. “I’m very worried about this, especially any misinformation that could incite violence in such a volatile period like this,” he said.
Republicans homed in on bias complaints. The committee’s Republicans attacked the power that social media companies have to moderate content on their platforms, accusing them of making politically slanted calls while hiding behind the decades-old liability shield of Section 230 of the Communications Decency Act, the law that gives the companies legal protection for content posted by users.
Twitter and Facebook differed on how to handle Trump’s accounts after his presidency. Mr. Dorsey said Twitter would no longer make policy exceptions for Mr. Trump. During Mr. Trump’s time as a world leader, Twitter allowed him to post content that violated its rules, though it began adding labels to some of the tweets in May to indicate that the posts were disputed or glorified violence.
In contrast, Mr. Zuckerberg said Facebook would not change the way it moderated Mr. Trump. Since Election Day, Facebook has labeled a few of his posts and has pointed users to accurate information about the results of the election, but it generally takes a hands-off approach.
Kellen Browning contributed reporting.