Millions of households have struggled with poor broadband during lockdown, affecting their ability to work from home, according to research.
Increased internet usage over lockdown has led to more than one third of people, the equivalent of ten million homes, reporting slower connectivity.
The most frequent complaints include connections that drop out regularly, broadband that fails when lots of people are online and connections that struggle with video calls and streaming services.
The majority of people struggling with a bad connection say that their broadband has affected their ability to work from home at some point, with more than one fifth saying they have been unable to work on several occasions.
Overall, more than one in ten households describe their broadband speed and reliability as