DOLE sees resurgence of BPO jobs » Manila Bulletin News


By Leslie Ann Aquino

With big players already posting thousands of additional seats to fill up their manpower requirements, the Department of Labor and Employment (BPO) is seeing the resurgence of the business process outsourcing industry in the country in the coming months.


The optimism followed a meeting with IT-BPO industry leaders where officials noted that the industry continues to provide employment opportunities amid the pandemic.

“We received information that some big companies have already given notice for their requirements, one of which needing at least 4,000 seats to be filled up before September,” Labor Secretary Silvestre H. Bello III said in a statement on Sunday, June 14.

He also believes that the COVID-19 pandemic and the subsequent global recession will force the West to offshore more jobs in the industry, a good size of which will go to the Philippines, particularly Clark, Cebu and Metro Manila.

Rey Untal, the president and chief executive officer of the IT Business Process Association of the Philippines (IBPAP), told labor officials in a meeting over the weekend that companies continue to hire to fill the demand of the industry.

“The industry indeed continues to hire (despite the pandemic),” he said.

The meeting was prompted by a recent online survey of a BPO employees’ group which reported that four out of 10 BPO workers are either in floating or ‘no-work-no-pay status during the lockdown.

Untal’s group is taking the initiative to intervene and discuss the issues raised by the workers with the country heads of concerned BPO companies.

DOLE, meantime, appealed to the employees, who are still on a leave of absence, to return to work to help the industry continuously provide services in these difficult times.

The labor department had earlier issued several guidelines for employers to protect jobs and prevent layoffs and retrenchments.

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